Is this website secure?
Yes. Fernando Carvalho uses SSL (Secure Socket Layer) encryption, which protects all information entered on our site. We work exclusively with trusted and regulated payment platforms and do not store or access your financial details at any point.
Do all orders include tracking?
Yes. Every order dispatched by Fernando Carvalho includes full international and UK domestic tracking, allowing you to follow your parcel's journey from origin to delivery.
When will I receive my tracking number?
Your tracking number is sent automatically to your registered email address within 3 business days of dispatch. If you haven't received it within that time, please contact us with your order number, full name, and the email address used at checkout.
My tracking hasn't updated in a few days. Should I be worried?
No. It is perfectly normal for tracking to pause for a few days during international transit. Updates will resume once your parcel arrives in the UK and is processed by Royal Mail or our courier. This does not indicate a problem with your order.
How long does delivery take?
Standard delivery takes between 7 and 15 business days from dispatch. This can vary due to customs processing, Royal Mail delays, peak shopping periods, or other factors outside our control.
Can I change my delivery address after ordering?
Address changes can only be made within 24 hours of order confirmation. After this point, the order will have entered processing and no address changes or cancellations are possible.
What happens if I miss my delivery?
Royal Mail or our courier will typically make a second delivery attempt or leave a calling card. Your parcel will then be held at your local Post Office or collection point for up to 18 days. If uncollected, it may be returned to the sender, and a re-delivery fee may apply.
I received a faulty item. What should I do?
Contact us immediately at support@fernandocarvalho.co.uk with your order number, product name, and a short video or photos clearly showing the fault. We will review your case and arrange a replacement, store credit, or full refund, including return postage.
What are my rights as a UK customer?
You are protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You have a 14-day right to cancel from the date of receipt, and full statutory protections for faulty or misdescribed goods.
How do I contact customer support?
Our support team is available exclusively via email: support@fernandocarvalho.co.uk
✔️ Produto adicionado com sucesso.
✔️ Produto adicionado com sucesso.
