Privacy Policy

Fernando Carvalho is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Fernando Carvalho is the data controller responsible for your personal information. Contact: support@fernandocarvalho.co.uk

What Data We Collect

We collect information that you voluntarily provide when using our website, including:

• Full name
• Delivery and billing address
• Email address
• Phone number
• Payment information (processed securely by third-party providers — we do not store card data)
• Browsing behaviour and site interaction data

How We Use Your Data

Your personal data is used to:

• Process and fulfil your orders
• Send order confirmations and tracking updates
• Provide customer support
• Comply with legal and tax obligations
• Improve your shopping experience
• Send promotional communications (only with your consent)

Legal Basis for Processing

Under UK GDPR, we process your data on the following legal bases:

• Contract performance — to fulfil your purchase
• Legal obligation — to comply with UK tax and consumer law
• Legitimate interests — to improve our services and prevent fraud
• Consent — for marketing communications, which you may withdraw at any time

Who We Share Your Data With

We do not sell, trade, or rent your personal data. We may share it only with trusted third parties directly involved in order fulfilment, including:

• Payment processors
• Shipping and courier partners
• HMRC or other authorities where legally required

All third parties are contractually obligated to handle your data in accordance with UK GDPR.

Cookies

Our website uses cookies to enhance your browsing experience. These may be used to:

• Remember your preferences
• Analyse site performance
• Serve relevant advertisements (via third-party ad networks)

You may disable cookies through your browser settings. Please note that doing so may affect certain site functionality. Third-party advertisers may use cookies and web beacons to collect anonymous data such as IP address, browser type, and time on page. They do not have access to your personal information.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, and in line with our legal obligations. Order data is typically retained for 6 years in accordance with HMRC requirements.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data (subject to legal retention obligations)
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact: support@fernandocarvalho.co.uk

Changes to This Policy

We may update this Privacy Policy from time to time. We recommend reviewing this page periodically to stay informed.

Contact

For any privacy-related queries: support@fernandocarvalho.co.uk